George Mason University
Process Improvement
 

Here, you can find step-by-step guide for improving services through Continuous Quality Improvement. Included are reading material, software, "think-it-through" exercises and communication links with experts in the field.

Background Information:
About the Course (Syllabus)
Take a Tour of the Course
Personal Improvement
Satisfaction Survey Project
Instructors
Introduction to Excel
Course Evaluations
Improvement of the Year Award
Certificate in Quality Improvement
Links to Others
Link to Us
Other Online Open Courses

Benchmark your improvement effort against 287 projects in 149 organizations. 


 
  1. Leading Change
  2. PDCA Cycles
  3. Time-between Charts
  4. Risk Assessment
  5. Probability Charts
  6. Effective Teams
  7. X-bar Charts
  8. Psychology of Change
  9. Benchmarking Clinicians
  10. XmR Chart
  11. Tukey Charts
  12. Rapid Improvement
  13. Evaluating Programs
  14. Exit Interview

 
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Copyright © 1996. Revised 05/01/08. Farrokh Alemi, PhD Remember this link as http://cqi.gmu.edu.   This page is part of the course and training program on quality / process improvement.  Check visitor codes.